- Residential substance misuse service
No 12
Assessment report published 16 October 2026
Contents
Ratings
Our view of the service
Date of assessment: July 2026.
This was a routine assessment of the service, due to time passed since our last assessment.
No 12 is also a three-bedded unit based in a mews house in Kensington. It contained three bedrooms on the first floor and consulting/therapy rooms on the second floor. It is run by PROMIS clinics, which has three other services on the same street called No 3, No 4 and No 11.
Whilst the four are registered separately, they operate as one service with the same manager and the same staff covering the four locations. We completed one inspection which reviewed all four registered locations and wrote four separate inspection reports.
Clients in the four services used the same communal areas in No 11, including a kitchen and a living room. The clinic room for the four services is in No 11. There are some therapy rooms, which are used by clients across the services, in No 12.
At the time of our inspection, there were 2 clients using the service.
We rated the service as Good overall.
Since our previous inspection of this service, leaders had strengthened the service and further embedded governance processes to ensure the ongoing safety and quality of the service.
Mental Health Act and Mental Capacity Act Compliance Summary
The service ensured that 100% of staff were trained in understanding the Mental Capacity Act. Staff could ask the manager and consultant psychiatrist for advice about Mental Capacity related issues.
The service did not accept anyone that was detained under the Mental Health Act.
People's experience of this service
We spoke with 4 clients that were using or had recently used the service. We also spoke to 1 family member whose relative had used this service.
All client’s we spoke with gave very positive feedback about the staff and the service.
One client said that: Staff are fantastic, the nurses and team are very helpful and supportive.
Another said that the care is incredible and the food is great.
One client said they had an excellent experience and the treatment they had received had allowed them to stay sober since.
We observed caring and considerate interactions between clients and staff.
One relative said that they had received a positive service in addition to the care their relative has received.