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Inspection report

Date of Publication: 13 August 2013
Inspection Report published 13 August 2013 PDF


During a check to make sure that the improvements required had been made

We visited Pinnacle Orthodontics on 2 May 2013. During this inspection we found the service was not compliant with the regulation relating to quality assurance.

This was because we saw the practice had procedures in place to monitor the service but improvements had not been implemented where issues had been identified.

A recent audit showed patient records were not being updated with all the information the dentist required to alert them to medical conditions a patient might have.

We issued a compliance action to the provider and asked them to send us an action plan explaining what they would do to improve. We reviewed the action plan and evidence of its completion. This told us what the provider had done to become compliant with the regulation.

We saw a notice had been sent out to all staff which highlighted the importance of recording medical alerts on records appropriately.

We reviewed the findings of an audit on patient records conducted in May 2013. The audit showed a significant improvement in the recording of patient information. We saw evidence that the results of the audit had been discussed in a practice meeting. A further audit was planned for the end of August 2013 to continue monitoring progress in this area.

Appropriate action had been taken to ensure an effective system is in place for monitoring and assessing the quality of the service provided.