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Inspection report

Date of Inspection: 5 December 2013
Date of Publication: 20 December 2013
Inspection Report published 20 December 2013 PDF | 83.55 KB


Inspection carried out on 5 December 2013

During a routine inspection

We met with three people who used the service to gain their views and experiences. Two people did not verbally communicate their views with us so we observed their reactions and body language to staff engagement and interaction. One person told us their needs were met and staff treated them well. They said, “They (staff) are very nice and listen to me. I am very happy. They (staff) help me to get out and about and do things by myself.”

We spoke with three relatives on behalf of the people who used the service. They confirmed they were satisfied with the care, treatment and support provided and were actively involved in the ongoing development of these care arrangements.

We looked at four people’s care records which provided information for staff on how to meet people’s individual health and care needs. We saw that people’s choices and preferences were reflected in the care records and written in a way that promoted their independence.

The care records showed that people's needs were assessed and care and treatment was planned in line with their individual care plan.

We saw the provider’s policies and procedures, which included safeguarding vulnerable adults from abuse, the Mental Capacity Act 2005 and Deprivation of Liberty Safeguards. We saw that the safeguarding policy included information of the local procedures for reporting abuse. This included reporting to the local authority safeguarding team, who were responsible for investigating concerns of abuse.

We looked at staff records and spoke with three members of staff who told us they were being appropriately supervised and supported. Staff we spoke with were knowledgeable about the people they supported and how to meet their needs.

We saw that the provider had systems and procedures in place to regularly monitor and assess the quality of the service provided.