Radis Community Care (Gloucester)

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

Staff treated people with kindness, respect and compassion. Relatives and people who used the service commented on the kind and caring nature of the staff. Comments included, “Definitely kind and caring, will bring in anything we need, respect and dignity always shown, can’t fault it" and "I do feel safe, have got used to all the staff and know all their names”. One relative told us “We feel very safe, nothing but praise for them all, no abuse, on time, stay their time and inform us if late”

Daily care records evidenced staff had engaged with individuals in a person-centred manner, rather than adopting a task-focused approach. Staff said they had completed training in dignity and respect, which was confirmed through training records.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

People told us they were treated as individuals, and their views and preferences had been respected by staff. One relative said, ““Very kind and caring, most of them, 99%, very respectful plus plus.”

The service had demonstrated an understanding of, and responsiveness to, people’s personal, cultural, social, religious, and equality characteristics. These needs had been identified and met in a way which promoted person-centred care and upheld people's dignity and rights.

People told us their visit times were mainly consistent, and they were supported by familiar staff who knew them well. People’s care plans contained information about the person and their likes and dislikes for staff to be able to tailor people’s support to their needs, wishes and preferences. One person said, "“Kind and caring, very much so, always show me respect and give time to listen to me and get to know me, I have met about 12 carers, and I am quite happy with this.” A relative also said, " [Staff] Kind and caring, love her and she loves them, always smiling when they are here, very respectful towards us both and know us well.”

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People’s care was planned with them and their families giving them choice and control over their own care. Where possible, this included having control over visit times, durations and the support provided at each visit.People had been actively involved in decisions regarding their care packages and had maintained control over how their care was delivered. Staff encouraged and promoted people’s independence, enabling them to continue living in their own homes.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

People told us they felt their needs, views and wishes were listened to. People and their relatives told us staff always ensured they were comfortable before they left and carried out extra support as needed. We received comments such as “All tasks are completed, extra help if needed offered" and “All her personal care and tasks completed plus extra things like washing up and hoovering."

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

Staff had expressed positive views about working at the service. They had felt supported both professionally and personally by their colleagues and the management team. The provider had demonstrated an awareness of staff wellbeing to enable them to carry out their roles effectively, contributing to a positive workplace culture and staff retention.

There were opportunities for open discussions between staff and the management team to improve the quality of people’s care and staff practices. Team meetings had provided staff with opportunities to raise concerns.