Careline Homecare (Rotherham)

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. People's care plans were detailed and comprehensive and their needs were clearly assessed and identified. Care was delivered in line with care plans. People confirmed they were involved in developing their care plans. A family member told us they had a visit from a member of the management team. They discussed their relative’s support needs and a care plan was written. The family member confirmed there was a copy of the care plan in their home.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. People’s care plans explained their medical and care needs. Members of staff provided care and support which was in line with good practice guidance and standards. Care plans clearly identified people’s needs and included monitoring tools for a range of support needs. A family member told us there was consistency of care and support, “There’s [one member of staff who comes] fairly regularly. They come in the morning and others come through the day. Every one of them has been brilliant. They do exactly the same thing. Whoever comes does the same thing.”

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. People’s care plans contained summaries of their assessed needs and the care and support they needed. Care passports were in place which ensured effective transitions between services if required. There were good relationships and communication with local health and care professionals which ensured care and support was joined up and met people's needs.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support. The provider had strong links with community-based health and care professionals. Care was delivered in line with professional guidance which ensured people received good quality support which met their needs.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured outcomes were positive and consistent, and met both clinical expectations and the expectations of people themselves. Care plans were reviewed to ensure they continued to reflect people’s needs. People were asked to give feedback about how their care was provided to make sure it met their expectations. A family member told us, “[The provider] updated [the care plan] not long ago. They do it quite regularly. They come and check if we need any more help or anything.”

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. Assessments of people’s capacity were carried out and recorded in care plans in accordance with the Mental Capacity Act 2005. Members of staff confirmed they asked people for consent before providing personal care and support. A member of staff told us, "I always knock before I enter a property and introduce myself. I will always ask people how they are feeling. I talk the person through my actions and make sure to work at a pace that is suitable for the individual. I will always ask if it is okay to provide support before going ahead.”