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Archived: Salford Health Matters Community Interest Company Good Also known as Willow Tree Site

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Inspection report

Date of Inspection: 27 August 2013
Date of Publication: 5 September 2013
Inspection Report published 05 September 2013 PDF | 83.17 KB


Inspection carried out on 27 August 2013

During a routine inspection

Salford Health Matters is a Community Interest Company founded in 2007 to provide primary care services with a registered population of 14,500 people in Salford. The company operates from four sites across Salford which included The Willow Tree Centre.

One patient who used the service told us; “The GP’s are very good at explaining things. They always fully explain to me so I know exactly what is wrong and why and what medication I will need.”

The practice at Willow Tree had electronic records in place to accurately record the contact patients had with the service. We looked at four electronic records of patients’ which were detailed and comprehensive.

Staff we spoke with were able to demonstrate a thorough understanding of safeguarding concerns and what action to take if they had any concerns.

Staff training records confirmed that staff had received training in infection control.

One patient told us; “I know all the staff, they always make you feel very welcome. I have absolutely no concerns about the practice at all. It is clean, tidy and everyone is very friendly”.

We looked at six staff personnel files and saw evidence in each file of robust checks being undertaken prior to the commencement of employment.

We found the practice had comprehensive systems in place to monitor the quality of the service they provided. We were shown policies and procedures that were available to staff to support them in the safe running of the service.