Choices for Living Well (Killelea)

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs. As evidenced throughout this report, providing person-centred care was at the heart of service delivery.

In the other areas we looked at in this quality statement, we saw the provider was transitioning to a new digital care planning system. Staff and leaders had been working hard to ensure the new system met the unique needs of the service, taking learning from the providers other locations where the system was now live. Most staff were supportive of the transition, recognising the need to move from multiple paper-based to digital records.

The provider understood the diverse health and care needs of people and their local communities, so care was joined-up, flexible and supported choice and continuity. As evidence throughout this report, people were supported to access health and social care professionals when needed. Any advice or guidance was recorded in people’s care plans and was understood and followed by staff.

The provider supplied appropriate, accurate and up-to-date information in formats that were tailored to individual needs. The accessible communication needs of people were also fully considered and acted upon through the providers full and comprehensive trusted assessor assessments. This ensured people had an information plan, and the service could access the necessary support equipment.

The provider made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. Staff involved people in decisions about their care and told them what had changed as a result. Comments from people included, “Communication is very good we have no complaints whatsoever” and “Killelea communicate well with me, I’m aware of what is going on by everyone who was supporting me.”

The provider made sure that people could access the care, support and treatment they needed when they needed it. Staff understood the importance of ensuring people had access to the right health and social care services. People were supported to access treatment when needed, and families were informed and involved when appropriate.

Staff and leaders actively listened to information about people who were most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this. As evidenced throughout this report, staff understood and how to reduce health inequalities that affected outcomes for people. Staff and leaders ensured peoples’ social and healthcare needs were fully considered and met.

People were supported to plan for important life changes, so they could have enough time to make informed decisions about their future. The service is a rehabilitation service and does not routinely provide end‑of‑life care. However staff recognised that people’s needs may change. Where a person becomes imminently end of life, the service responds appropriately, working with external professionals to ensure the person is supported with dignity and respect in accordance with their wishes. Planning for the future is embedded within holistic assessment and reviewed as needs change.