- Care home
Walsingham Support - 1 Ashley Close
Assessment report published 14 January 2026
Contents
Ratings
Our view of the service
Date of Assessment from 29 October to 15 November 2025.
Walshingham Support – 1 Ashley Close is a residential care home providing support to people with a learning disability and autistic people. At the time of the assessment 6 people were living in the home. We assessed the home against “Right support, right care, right culture guidance” to make judgments about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices,independence and good access to local communities that most people take for granted.This was a comprehensive assessment.The provider was in continued breach of 2 regulations relating to safe care and treatment and good governance and we identified a further breach for staffing.
The provider did not have effective oversight of the service which placed people at risk of receiving unsafe care and support. Risks to people had not been assessed and planned for, this meant staff did not always have the necessary information to care for people.
People were not always treated with dignity and respect.Agency staff did not have the necessary skills to provide care in a dignified way.
People’s capacity to make decisions and give consent was not effectively assessed and documented.
Due to staffing levels and funding,there was not enough staff to take people on outings and activities which were important to them.
There was a lack of robust systems in place for recording incidents and accidents which meant there was no oversight of learning from incidents.There was a lack of person-centred practices to ensure people's needs were met.
Staff were not recording information in a consistent way, which meant care plans were not comprehensive and staff did not always have the necessary information to care for people. Some people's care plans were inaccurate and lacked information about their needs, medicalconditionsand other information, which meant staff were not provided with clear guidance to help care for people.
The provider did not have effective governance processes in place to assess,monitorand improve the quality and safety of the service. Concerns were not promptlyidentifiedand addressed.
People's experience of this service
Some people could not directly tell us about their experiences. We observed care and support being provided and also spoke to relatives. Relatives felt it had been challenging with the changes in management, and this had impacted communication.
Relatives also spoke about the lack of activities both within the home and out in the local community whilst we found the service was not always providing feed back safe and effective care people and their relatives gave mixed feed back about their experience.
Family members told us they felt there had been good improvements since the new registered manager had started working at the home.
Relatives told us staff were kind and caring, but they were not always happy with the use of agency staff, particularly at weekends.