- GP practice
Dr Mahendra Mashru Also known as King Edwards & Swakeleys Medical Centre
Report from 18 March 2024 assessment
Contents
Ratings
Our view of the service
Dr Mahendra Mashru (also known as King Edward’s and Swakeleys Medical Centre) is an NHS GP practice which provides primary care services to patients in North West London. We carried out an announced assessment of one quality statement, equity of access, on 26 March 2024. Overall the practice is rated as good, with all key questions rated as good. We carried out the assessment as part of our work to understand how practices are working to try to meet demands for access and to better understand the experiences of people who use services and providers. We recognise the work that GP practices have been engaged in to continue to provide safe, quality care to the people they serve. We know staff are carrying this out whilst the demand for general practice remains exceptionally high, with more appointments being provided than ever. However, access to general practice remains a concern for people. Our strategy makes a commitment to deliver regulation driven by people’s needs and experiences of care. The assessment of the quality statement equity of access includes looking at what practices are doing innovatively to improve patient access to primary care and sharing this information to drive improvement.
People's experience of this service
Feedback from patients via the national GP patient survey was positive regarding access to appointments. There were no reviews on the NHS website. One comment was shared directly with CQC which referenced difficulty accessing face to face appointments.