Archived: Comfort Call- Leeds

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the service met people’s needs. This key question has been rated good. Staff respected people's preferences for care and care plans were person centred.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People and relatives told us they felt well supported by staff who were kind and caring. Their comments included, "I have a good relationship with our carers and I talk to them if there are any small things" and "My carers help me a lot, I’ve always been independent and they know that too and help me."

Staff told us they knew people well and respected their preferences. The registered manager demonstrated a good understanding of people's needs and told us care was planned and delivered around people’s individualised needs.

The home had processes to ensure care records were person centred and relevant to people’s individual needs.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.