Divine Community Care Limited

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question Good. At this assessment the rating has remained the same. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity.

Staff were caring and kind when supporting people. A relative told us, “They [staff] are very kind and caring to [person]. [Person] is happy with them.” Another relative commented, “They are very nice to [person], they have a good relationship. I trust them well.”

Care plans included information on the importance of ensuring people’s privacy and dignity and daily notes showed that staff knocked on people’s door before entering. Staff told us how they respected people’s privacy and dignity. A staff member told us, “With privacy, I do not share any details of anyone I support. With dignity I treat them nicely. I also make sure doors and windows are shut when I support someone.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

Care plans included detailed information on each person’s personal details, social needs and wellbeing and their religious beliefs. Care plans also included what people enjoyed and their dislikes. This meant staff had a good understanding of each person’s individual needs and preferences, which were reflected in the care and support provided.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

Care plans included information on promoting independence and how staff could encourage this while meeting their care needs. A staff member commented, “I always encourage independence like getting them to do certain things for themselves like picking their clothes after shower.”

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

The service communicated with people or their relatives and engaged them in discussions about people’s immediate needs. A pain management care plan was in place and included information on different ways in which people may communicate discomfort, pain or distress, including both verbal and non-verbal cues. Staff reported that they would escalate any concerns to relevant health professionals if they identified a deterioration in a person’s health or wellbeing, including contacting emergency services when required.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

Staff told us management supported them, and their wellbeing was positive because of this. Records showed supervisions were carried out regularly to ensure staff were supported and their wellbeing were discussed as part of this. A staff member told us, “The managers always supports us, they always update us on any changes.”

Staff told us they had access to a range of policies and procedures to guide them in their roles and to ensure people were cared for safely.