Fosse Court

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

This is the first assessment for this service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

We observed kind and positive care. Staff offered choices and provided considerate responses when people needed help. People and their relative told us staff were kind and respectful. One person told us, “The staff are really friendly and easy going if I ask staff for support, they do provide support straight away.”

People’s privacy was respected. Staff knocked on people’s doors before entering. Staff we spoke with understood the importance of maintaining people’s privacy and dignity.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

Care plans contained information about individual likes and dislikes. This helped to make sure staff had the information they needed to provide personalised care and support. People told us they were able to follow their own routines.

People had access to a wide range of social activities which met their needs and reflected their preferences. The home had an activity coordinator who organised social events. People had access to trips out to various places of interest as well as activities within the home. One person told us, “Staff support me with visiting the local shops, barbers and sometimes we visit [shopping centre], and go for exercise and fresh air.” Another person said, “I recently went to [theme park] for the day with staff. I went on a few of the rides, and we booked lunch.”

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

During the assessment visits we saw people were able to choose how they spent their day. For example, we met people who preferred not to socialise and occupied themselves in their room. People said staff respected their wishes.

People were able to have visitors at any time, which helped them to stay in touch with friends and family. One person told us, “My family and friends can visit me, we can use the quiet room to talk, and they can visit me when they want to.”

Care plans reflected people’s choices. People and their relatives told us the staff respected these. Staff told us they encouraged people to remain as independent as possible.One staff member said, “As a team we promote independence by allowing them to do whatever things they are able to do themselves.”

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

There was a visible staff presence in communal areas, and we saw staff responded promptly when people requested assistance or needed support.

Staff had received online training in first aid, including practical training to make sure they had the skills and confidence needed to respond to accidents and medical emergencies.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

Staff felt well supported and valued by the registered manager and provider. Staff said they were happy in their roles. One member of staff said, “Management are approachable and supportive. They provide guidance when needed and respond well to concerns. They also recognise good work, which motivates staff.”

The registered manager told us they had great respect for the staff and wanted them to know they were appreciated. They told us,“Im lucky I have a good staff team, I've learned a lot. I'm proud of the relationships built.”