19 June 2013
During a routine inspection
Patients said it was easy to get an appointment when they wanted and said they rarely had to wait. Patients with children were also very pleased with the care their family received.
Patients felt confident and safe in the care of the doctor and nurse. Staff were clear about what action they would take if they saw or suspected any bad practice or abuse. Staff had been given information of safeguarding adults but had not yet received formal training in safeguarding adults.
The building was well maintained and had been adapted to meet the needs of people with disabilities. Areas for improvement had been identified and were being addressed.
Patients told us that they always felt safe in the care of the staff. There were appropriate arrangements in place which ensured that staff kept their knowledge and skills up to date. Staff spoke about the supportive environment and confirmed that they had access to adequate training.
There were effective systems in place to monitor the quality of the service provided and patients felt able to give feedback about the service they receive.