- Care home
Finch Manor Nursing Home
Assessment report published 23 June 2025
Contents
Ratings
Our view of the service
Date of assessment: 14 April to 8 May 2025. Finch Manor Nursing Home is a care home registered to provide personal and nursing care for a maximum of 89 people. At the time of our assessment 68 people were living at the service.
At our last assessment we identified two breaches the legal regulations relating to medicines and governance. At this assessment improvements had been made however, we found one ongoing breach relating to medicines management. Governance systems had continued to improve and were being embedded since our last assessment. However, further work was needed around medicines management and monitoring of people’s care. Systems to record, report and review accidents and incidents and safeguarding concerns had improved. Risk assessments and care plans were in place to identify and mitigate risk, and systems to ensure peoples capacity was appropriately assessed had improved. Professionals who worked with the service told us partnership working had improved since the new management team had come into post and they were hopeful this would continue to develop.
Staff were safely recruited and received the training they needed to perform their role. Staff told us the new management team was starting to have a positive impact on the culture of the service and the quality of people’s care.
We have asked the provider for an action plan in response to the ongoing improvements needed to ensure safe medicines management which we identified found at this assessment.
People's experience of this service
Family members generally felt people were safe and settled living at the home and said they would speak with staff or the management team if they had any concerns. Most people knew how to complain and who to complain to. A small number of people expressed dissatisfaction about the quality and temperature of the food available which was a concern people raised at our last assessment. Other people spoke positively about the food and told us they could always ask for alternatives. People were supported to maintain relationships with family and friends.
People generally liked the staff who were described as kind and caring however, some people expressed frustration when supported by staff who did not share a common language and felt this created barriers in communication when being assisted with care.
We observed mostly positive interactions between staff and people however, we did observe the quality of peoples experience different between the different households within the service. For example, activities where not equally accessible to people and the way staff approached the dining experience for people differed within the different households. The new management team told us they were aware ongoing improvements were needed to improve people’s experience. People told us the service was clean. People’s family and friends were free to visit when they wished.