Cheam Village Dental Studios

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

We found this practice was providing well-led care in accordance with the relevant regulations and had taken into consideration appropriate guidance.

Find out what we look at when we assess this area in our information about our new Single assessment framework.

The judgement for Shared direction and culture is based on the latest evidence we assessed for the Well-led key question.

The judgement for Capable, compassionate and inclusive leaders is based on the latest evidence we assessed for the Well-led key question.

The judgement for Freedom to speak up is based on the latest evidence we assessed for the Well-led key question.

The judgement for Workforce equality, diversity and inclusion is based on the latest evidence we assessed for the Well-led key question.

The practice had a governance system that included policies and procedures, which were accessible to staff and were reviewed on a regular basis.

Systems and processes were embedded, and the inspection did not highlight any significant issues or omissions.

Staff were aware of the importance of protecting patients’ personal information. Staff password protected patients’ electronic care records, and paper records were stored securely and complied with General Data Protection Regulations. The practice had an electronic device that patients could use to complete forms such as medical histories and consent.

There were effective processes for identifying and managing risks, investigating incidents and accidents, and for receiving and acting on safety alerts.

The practice had systems and processes for learning, quality assurance and continuous improvement. This included undertaking audits according to recognised guidance.

Concerns and complaints were responded to appropriately, and outcomes were discussed to share learning and for improvement.

We noted innovative approaches to providing person centred care.

Staff took part in careers fairs at the local secondary school and visited the local nursery to give oral health advice. The practice also sponsored the local children’s football club.

Staff had clear responsibilities, and systems of accountability to support good governance. One staff member said, “My favourite part of the job is working with people and supporting my team".

Staff feedback was obtained through meetings, surveys, and informal discussions. Ahead of each practice meeting, staff could note topics to discuss, questions or suggestions on a sheet on the notice board. They said these were listened to and acted upon, where appropriate. For example, staff found one of the surgeries difficult to set up due to lack of space. In response, the provider installed additional shelves, reorganised the surgery and introduced a mobile drawer unit to ensure all materials and equipment were easily accessible.

The practice gathered feedback from patients, the public and external partners, and responded accordingly. For example, increasing the hygienist’s appointment availability.

The practice had taken steps to improve environmental sustainability. For example, recycling and turning lights and equipment off when not in use.

The judgement for Partnerships and communities is based on the latest evidence we assessed for the Well-led key question.

The judgement for Learning, improvement and innovation is based on the latest evidence we assessed for the Well-led key question.