Lavender Care Agency Ltd

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

The registered manager undertook a full assessment prior to delivering care. This assessment was jointly developed in discussion with people and those important to them. The assessment took account of people’s support needs as well as what they enjoyed and their preference for how care was delivered.

The provider planned and delivered people’s care with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

Staff used recognised tools to assess people’s needs and plan their care. Staff stayed up to date with best practice guidance through the completion of training and learning from healthcare professionals also supporting people using the service.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

Staff worked well together to ensure there was clear handover of information between care workers. Staff supported people and families, when required, to liaise with healthcare professionals to ensure there was continuity of care. A care worker told us, “We rely on clear communication through care notes and updates to care plans. Any changes are shared so everyone involved is aware and care stays consistent.”

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

Staff provided any support required with meals and access to healthcare services to ensure people’s health and wellbeing needs were maintained. Staff liaised with people’s families if they had concerns about their health and provided any support required to access people’s GP.

The provider routinely monitored people’s care to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

Staff worked with people to identify what they wanted to achieve from the support provided and supported them to achieve this. Staff supported people to maintain their independence and gain strength and independence after a hospital stay.

The provider told people about their rights around consent and respected these when delivering person-centred care.

Staff worked within the principles of the Mental Capacity Act 2005. Staff provided people with appropriate information to enable them to make informed decisions about their care. If they had concerns that a person did not have the capacity to consent, they undertook MCA assessments and liaised with those who were authorised to make decisions on a person’s behalf.