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Archived: Riverside Home Care Ltd

The provider of this service changed - see old profile

This service is now registered at a different address - see new profile

All reports

Inspection report

Date of Inspection: 10 September 2013
Date of Publication: 10 October 2013
Inspection Report published 10 October 2013 PDF

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 10 September 2013, talked with people who use the service and talked with carers and / or family members. We talked with staff.

Our judgement

The provider had an effective system to regularly assess and monitor the quality of service that people receive.

Reasons for our judgement

The provider had a system in place to monitor the quality of its service.

We saw that the managers carried out unannounced spot visits on staff as they carried out their work. The results of these were recorded and discussed with staff. This meant that the provider had been able to monitor the service provided by its staff and make improvements where necessary.

We saw that the provider had used complaints and compliments to monitor the quality of its service. The provider had not received many complaints but we found evidence where comments and suggestions had led to actions for improvements identified and followed up by the provider. One person who used the service told us the provider had: “Definitely listened and dealt with any issues that I have had in the past”.

We found that questionnaires were sent out to the people that used the service on a regular basis. We saw that action points had been identified from the feedback received. This meant that the provider had listened to and responded to feedback to improve the service.