Brunelcare Domiciliary Care Services Bristol & South Gloucestershire

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question as good. At this assessment the rating has remained a good. This meant people were supported and treated with dignity and respect and involved as partners in their care.

This service scored 80 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

The provider was exceptional at promoting people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. Staff provided people with the opportunity to improve their abilities through promoting independence. They gave examples of enabling people to do what they could themselves such as washing, dressing and cleaning their own teeth. People felt staff were supportive and enabled them to be independent. One person told us, “They allow me to do things more and more on my own”. Another person told us, “Staff encourage me to walk and were very helpful. I was given (equipment) and encouraged to be independent”. Referrals were made when required for example when equipment was identified. This promoted and enabled people to maximise their independence. Staff provided care and support flexibly enabling people between care visits to do what they could themselves.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.