- GP practice
Newington Road Surgery Limited Also known as Newington Road Surgery
Assessment report published 19 June 2026
Contents
Ratings
Our view of the service
Date of Assessment: 15 April 2026 to 22 April 2026. Newington Road Surgery is a GP practice and delivers service to approximately 7,020 patients under a contract held with NHS England. The National General Practice Profiles states the ethnic make-up of the practice area is 94% White, 2% Asian, 0.9% Black, 2.3% Mixed and 1% Other. Information published by Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the 1st decile (1 of 10). The lower the decile, the more deprived the practice population is relative to others. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.
This was a focussed assessment to follow up the breach of regulation found at the previous assessment and to review information of concern that had been received relating to staffing, access and culture. We assessed 19 quality statements from across the Safe, Effective, Responsive and Well led key questions.
Since the last assessment, the service had made improvements. However, we found a breach of regulation relating to good governance. We have asked the provider for an action plan in response to the concerns found at this assessment.
The service had a good learning culture and people could raise concerns. Managers investigated incidents thoroughly. People were protected and kept safe. Legionella monitoring was now completed in line with the practice’s policy. There were enough staff with the right skills, qualifications and experience. Managers made sure staff received training and regular appraisals to maintain high-quality care. Monitoring of high-risk medicines had improved since our last assessment. However, we also identified other areas of medicines monitoring that required further improvement. Improvements were also needed to ensure fire doors were used safely and to strengthen the monitoring of prescription stationery.
People were involved in assessments of their needs. Staff reviewed assessments taking account of people’s communication, personal and health needs. Care was based on latest evidence and good practice. The service improved its approach to assessing people’s needs and now provided care and treatment that followed current evidence‑based guidance. Staff worked with all agencies involved in people’s care for the best outcomes and smooth transitions when moving services. The service now had a programme of targeted quality improvement and used information about care and treatment to drive change.
People knew how to give feedback and the service took it seriously and acted on it. The service was easy to access and worked to eliminate discrimination.
Systems and processes were not operating effectively to ensure risks to people who use the service were identified and mitigated. For example, systems to identify and act on fire safety risks were not embedded; arrangements to identify and mitigate risks relating to medical emergencies required improvement; systems to monitor some medicines were not fully established; and prescription stationery had not been fully monitored to ensure its security. However, leaders and staff had a shared vision and culture based on listening, learning and trust. Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Staff felt supported to give feedback and were treated equally, free from bullying or harassment. Staff understood their roles and responsibilities. There was a culture of continuous improvement.
People's experience of this service
People had mixed feedback about the quality of their care treatment. Recent survey results, including from the National GP Patient Survey 2025 and the service’s NHS Friends and Family Test, showed mixed responses in how satisfied people were with services. The service had an established patient participation group (PPG). Meeting minutes showed regular communication between the service and the group, with discussions covering access to appointments, patient feedback and improvements to communication channels. The service was working with the PPG to broaden membership and was actively trying to recruit younger patients to ensure the group reflects the wider practice population.