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Inspection report

Date of Inspection: 10 February 2014
Date of Publication: 29 March 2014
Inspection Report published 29 March 2014 PDF

Overview

Inspection carried out on 10 February 2014

During a routine inspection

At the time of our visit 75 people were supported by the service. The people we spoke with were very pleased with the service they received. One family member of a person who received a service told us "they're lovely, I miss them when they're not here, they look out for me too".

Everyone we spoke with told us that staff were thoughtful and kind. One person said "they fetch my milk and bread in their own time, they are a big help".

One person told us "I would rather do things for myself, but I can't and they are the next best thing. They are respectful and understanding".

One person told us "I have a laugh with (carer's name), she really cheers me up. I look forward to her coming".

We spoke with staff members about their work and asked if they would be able to recognise abuse. Each person was able to tell us what that understood by the term and the procedure that they would follow should they feel that a person they were caring for was at risk of abuse. From the answers given we were able to ascertain that staff understood what forms abuse took and how to properly alert the authorities.

We were shown the results of the annual user surveys which had been recently returned to the service. Very few contained negative comments. Of the ones that did, the service owners investigated each comment and where necessary took steps to change things to better suit the person's needs.

We found the office staff welcoming and friendly, easily approachable and professional.