You are here

The provider of this service changed - see old profile

All reports

Inspection report

Date of Inspection: 21 January 2013
Date of Publication: 23 February 2013
Inspection Report published 23 February 2013 PDF

People should be cared for by staff who are properly qualified and able to do their job (outcome 12)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by staff who are fit, appropriately qualified and are physically and mentally able to do their job.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 21 January 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members and talked with staff.

Our judgement

People were cared for, or supported by, suitably qualified, skilled and experienced staff.

Reasons for our judgement

We looked at three staff recruitment files. These showed that the recruitment process was robust and met equal opportunities criteria.

Each file contained a photograph of the staff member and application form which contained details of an employment history, criminal and health declaration and details to complete about working in the UK.

Each file contained examples of proof of identity and proof of current address. Two written references had been obtained and details of the interview conducted. This was scored to show the process was fair for all employees.

Staff were unable to work for the agency until they had completed a Criminal Records Bureau (CRB) check, an ISA (Independent Safeguarding Authority) check and a physical and mental health assessment declaration. There were clear processes for the manager to follow if staff presented with a criminal conviction or health issue which would prevent them from working with vulnerable people. The provider had a robust risk assessment system in place to ensure that any staff employed were of suitable character to carry out care work with vulnerable people.

We saw evidence that new staff completed a probation period on commencing employment, during which time they were closely supervised and assessed. Staff who had completed probation also received supervision and assessment. Many of the staff had worked for the provider for a number of years. This meant that there was stability in the staff care team and a low turnover of staff.