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Inspection report

Date of Inspection: 21 January 2013
Date of Publication: 23 February 2013
Inspection Report published 23 February 2013 PDF

Overview

Inspection carried out on 21 January 2013

During a routine inspection

People we spoke with were pleased with the service they received. One person said �I used to have a different service. This one�s better. Incomparably better�.

Everyone we spoke with thought that staff were polite and respectful and said that staff provided care and support in a respectful way.

People told us that they were happy with the care staff they had. The people we spoke with said care staff knew what to do and how to provide the care and support they needed.

People told us they felt safe and comfortable in the presence of staff and said staff respected them. Staff were aware of the different types of abuse and knew how to recognise and report it appropriately.

Staff told us they had enough information given to them to know how to care for people�s needs. Staff were complimentary about the support they received from the organisation. We saw evidence that appropriate background checks were carried out prior to employing staff.

The agency conducted user surveys and records showed they responded when issues were raised. A trained assessor conducted regular spot checks to monitor the quality of care delivered in people's homes.

We saw that various checks were performed to ensure the service ran efficiently and to ensure that people were happy with the care they received.