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Archived: AC Homecare

This service was previously registered at a different address - see old profile

All reports

Inspection report

Date of Inspection: 16 September 2014
Date of Publication: 22 October 2014
Inspection Report published 22 October 2014 PDF

People's personal records, including medical records, should be accurate and kept safe and confidential (outcome 21)

Meeting this standard

We checked that people who use this service

  • Their personal records including medical records are accurate, fit for purpose, held securely and remain confidential.
  • Other records required to be kept to protect their safety and well being are maintained and held securely where required.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 16 September 2014, observed how people were being cared for and talked with people who use the service. We talked with carers and / or family members and talked with staff.

Our judgement

People were protected from the risks of unsafe or inappropriate care and treatment because accurate and appropriate records were maintained.

Reasons for our judgement

During our inspection on 17 October 2013 we found that people’s personal records, including their medical records, were not accurate and fit for purpose. The provider sent us an action plan that told us how they would improve this.

During this inspection we found that improvements had been made. People’s personal records, including care records, were accurate and fit for purpose. We sampled the care records of five people who used the service and found detailed records that were regularly updated. The care needs summaries for each of the people who used the service were individualised and regularly monitored by the manager. The plans gave clear information with regard to people's preferences and how best to meet their needs. The care and support schedules were an accurate reflection of actual support delivered. Information was safely and appropriately stored in the office.

Staff records were accurate and fit for purpose and were located in a locked filing cabinet in the office. We sampled six staff records and found them ordered and that all appropriate checks had been completed including enhanced disclosure and barring checks. This showed us that the staff records were stored securely and that the appropriate recruitment processes had been followed.