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Archived: Wrightcare

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Inspection report

Date of Inspection: 1, 3 October 2013
Date of Publication: 30 October 2013
Inspection Report published 30 October 2013 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 1 October 2013 and 3 October 2013, observed how people were being cared for and talked with people who use the service. We talked with carers and / or family members and talked with staff.

Our judgement

People were cared for by people who were supported to deliver care and support safely and to an appropriate standard.

Reasons for our judgement

The service had systems in place to support staff to be suitably skilled to meet people's needs. Staff we spoke to told us they had good access to training to help them carry out their work. The service had an induction programme in place which explained all the key policies and provided training on safeguarding, manual handling, food hygiene, equality and diversity, medication and infection control.

The service had a system of supervision in place which gave staff opportunities to discuss their work and professional development. The manager thod us that, in future annual appraisals to monitor performance and support staff in their roles and responsibilites would be introduced. Supervisions were part of the service's regular spot checks of care which were carried out in people's homes. We saw documentation used for staff supervision and spot checks which were detailed and covered areas such as completing documentation, observation of care, medication and food hygiene. This showed that the service was managing and supporting staff to provide care safely.

Weekly staff meetings occurred to discuss any concerns staff may have had and to review the dependency needs of people using the service. The managers and staff told us that these were an important part of their job and were invaluable especially when staff first started to work at Wrightcare.

Any staff that had not already completed their health and social care qualification were working towards National Vocational Qualification (NVQ) level two and the managers had both started NVQ level five.