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Archived: Wrightcare

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Inspection report

Date of Inspection: 1, 3 October 2013
Date of Publication: 30 October 2013
Inspection Report published 30 October 2013 PDF

There should be enough members of staff to keep people safe and meet their health and welfare needs (outcome 13)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by sufficient numbers of appropriate staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 1 October 2013 and 3 October 2013, observed how people were being cared for and talked with people who use the service. We talked with carers and / or family members and talked with staff.

Our judgement

There were enough qualified, skilled and experienced staff to meet people’s needs.

Reasons for our judgement

As this was the first inspection of this service we discussed with the managers the deployment of staff and the system used for ensuring there was sufficient staff to provide the care to people the agency supported.

At the time of our visit the agency provided care to seven people with a total staff team of seven support workers some of whom worked part time hours and others full time hours. Because the staff team was small it meant that the people who used the agency were supported by at least one of the same carers at each visit many of which were ‘two staff’ calls

Relatives said, “It makes such a difference when the same girls visit and my relative is so much more relaxed because of it”.

During our visit we spoke to four members of staff and asked them what it was like to work for Wrightcare. All of them said it was a good place to work. “I had a good induction programme and shadowed a more experienced member of staff until the managers and I thought I was able to work by myself”.

Other staff said, “It is nice to work for a small agency as you really get to know the people you support”.

When we looked at the rosters we saw that the manager had ensured that staff visits were situated in areas that did not involve long journeys between calls.