You are here

Archived: Wrightcare

The provider of this service changed - see new profile

All reports

Inspection report

Date of Inspection: 1, 3 October 2013
Date of Publication: 30 October 2013
Inspection Report published 30 October 2013 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 1 October 2013 and 3 October 2013, observed how people were being cared for and talked with people who use the service. We talked with carers and / or family members and talked with staff.

Our judgement

People’s views and experiences were taken into account in the way the service was provided and delivered in relation to their care.

Reasons for our judgement

This was the first inspection of this service and we measured this outcome by talking to the manager and members of the staff team to check how much they involved people in the support the agency provided. We spoke to people who received care and support and their relatives, looked at care records and spoke with staff to establish if people were involved in the planning of their care.

The manager confirmed that when the agency received a request to provide care and support an initial meeting was arranged with the person who was to receive the care and members of their family. Sometimes the social worker attended too. During this meeting an assessment of needs was completed to ensure that the agency was able to provide the support required to meet the assessed needs. A risk assessment of the person's home was also completed to ensure people receiving care and staff providing care were kept safe. Times and length of visits were discussed and when the manager was sure there was sufficient staff to provide the support required a date for the first visit was confirmed.

The agency provided a guide for people to read that outlined what was provided also for those people not supported by social services a contract was drawn up. We were able to see copies of this when we visited people in their own homes. They were also advised of the scale of charges of the cost of care and support.

During our inspection we spoke to the manager and members of the staff team and they all confirmed that they involved the people they supported as much as possible. This was also confirmed by relatives we were able to speak to. Comments included,

"The staff care for relative very well and they are more relaxed because the same team of carers visit".