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Archived: Wrightcare

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Inspection report

Date of Inspection: 1, 3 October 2013
Date of Publication: 30 October 2013
Inspection Report published 30 October 2013 PDF | 78.8 KB

Overview

Inspection carried out on 1, 3 October 2013

During a routine inspection

This was the first inspection since this agency had been registered with the Care Quality Commission. We found that the providers had worked hard to put in place all the policies, procedures and systems required to provide care to older people in their own homes.

People told us they were happy with the care provided and said, “I know all the girls that come to help me and I couldn’t manage without them”. Family members also told us they were happy with the way Wrightcare operated. They said, “It makes such a difference when the same girls visit and my relative is so much more relaxed because of it”.

We saw that people's care and support needs had been assessed prior to the service starting and from this assessment a personal plan of care had been put in place. Risk assessments were relevant and up to date and ensured people supported by and working for Wrightcare were kept safe.

Staff training was in place and all the staff had been recruited safely with all the required legal checks in place before they started work.

Quality monitoring audits were completed to ensure people received a level of care and support appropriate to their assessed needs.