Westley Court Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question as good. At this assessment the rating has remained a good. This meant people were supported and treated with dignity and respect and involved as partners in their care.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider treated people with kindness, empathy and compassion and respected their privacy and dignity. During our assessment, we observed kind and caring interactions between staff and people using the service. One person told us, “They [staff] are kind and caring”.
Some people could not directly tell us about their experience. We used our short observational framework for assessment (SOFI) to observe people’s experience of the care they received. Our observations found staff were kind, caring and compassionate throughout our assessment.
 

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. Staff recognised people's strengths, abilities, aspirations, cultural backgrounds and protected characteristics when planning and delivering care. People's bedrooms contained personal belongings, photographs and mementos that reflected their individual lives, interests and preferences. This helped to create a familiar and personalised environment that promoted people's identity and wellbeing. Staff encouraged people to take part in activities and experiences meaningful to them and supported them to maintain their interests. One person enjoyed joining staff training sessions and, where appropriate, staff supported them to participate. This demonstrated the provider's commitment to delivering person-centred care and supporting people to live fulfilling lives. However, we observed little evidence of personalised activities being provided to people who were nursed in bed. Care records also did not consistently demonstrate how these people were supported to engage in meaningful activities. We shared our findings with the provider who told us this did not reflect people's lived experience and that opportunities for engagement were taking place but were not always being recorded. The provider acknowledged the need to improve recording practices and told us they would review this.

We did not look at Independence, choice and control during this assessment. The score for this quality statement is based on the previous rating for Caring.

The provider listened to and understood people’s needs, views and wishes. Staff responded promptly to people when they required support. People had access to call bells to request assistance, and staff carried out regular checks for people who were unable to use a call bell independently. The provider monitored response times through regular checks and audits to help ensure people received support in a timely manner. Staff demonstrated a person-centred approach and prioritised people's wellbeing and safety. One staff member told us, "Residents are always prioritised by everyone [staff], and they [staff] always make sure people are safe." This showed staff understood the importance of responding quickly to people's immediate needs and providing reassurance and support when required.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.