- Care home
Firtree House Nursing Home
Assessment report published 13 November 2025
Contents
Ratings
Our view of the service
Date of assessment: 21 October 2025
Firtree House Nursing Home is a service that offers accommodation and nursing for up to 35 people. This included people with physical and mental health conditions, which included people living with dementia. At the time of our inspection, 31 people were living at the service.
The service had 2 registered managers in post and during this report we refer to them as ‘management’.
People received the medicines they required, but storage of medicines did not always follow best practice. In addition, we found some people’s air mattresses were not on the correct settings and 1 person’s thickener powder was left out in their room. We also found that, although the principles of the Mental Capacity Act 2005 were being taken into account, this was not always in a consistent way. Management has ensured there were sufficient staff on duty, but recruitment processes required improvement as we found gaps in the employment history of some staff. Following our inspection, management provided us with evidence of immediate action addressing areas we had highlighted to them.
Staff were happy working at the service and told us they felt supported and listen to by management. There was a good culture within the service. Lessons learnt from accidents and incidents were shared with staff and staff were aware of how to keep people safe.
Staff worked closely with external professionals, both health and social to help ensure they provided the most appropriate care to people.
Staff received appropriate training and supervision for their role and they were confident if they spoke up, they would be listened to.
Governance arrangements were robust and management and staff looked for ways to continually improve the service.
People's experience of this service
People said they were happy living at the service. They told us staff were kind, caring and attentive to their needs.
People said their individuality was recognised by staff and that they were supported to participate in activities of their choice and liking.
People were supported with information set out in specific was to aid their communication and staff recognised people’s diverse needs by engaging external input.
People’s health was monitored and where needed health care professionals were involved to help manage and improve this.
People’s independence and choice was promoted by staff and care was provided in a timely manner, so people did not have to wait for their care.