- Dentist
City Bridge Dental Care
Assessment report published 7 April 2026
Contents
Judgements
Our view of the service
We carried out this announced on-site inspection on 10 March 2026.
We found the practice had met regulations.
The practice had effective systems to identify and manage risks, including infection prevention and control.
Staff had the skills, knowledge and experience to carry out their roles.
Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.
Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.
City Bridge Dental Care is part of PortmanDentex a dental group provider. The practice is in Winchester and provides private dental care and treatment.
Due to the nature of the premises, wheelchair access was not possible. Any patients requiring fully accessible facilities would be signposted to a local sister practice.
The practice had 5 treatment rooms. At the time of our inspection, there was a total of 18 staff. We gathered feedback from staff and spoke to a range of staff during our inspection, including 1 dentist, 2 dental nurses, 1 receptionist, the decontamination assistant, a member of the head office compliance team and the practice manager.
People's experience of this service
On the day of our inspection, we reviewed patient feedback from a number of sources, for example, on-line feedback, feedback direct to the practice following appointments and patient surveys. Patient feedback provided a positive view of the dental team and care provided by the practice.
Comments included, “excellent care”, “staff are all fantastic”, “the practice provides first class, professional dental expertise with excellent patient care and assurance”, “friendly practice with clear explanations as to the issues and treatment” and “ professional, personable and caring team”.
Patients commented positively about the standards of cleanliness.
Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.
Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.
Patients said when they were prescribed medicines, sufficient information was given.
Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources.
The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.