- Out of hours GP service
Trinity Medical Centre
Assessment report published 2 October 2026
Contents
Ratings
Our view of the service
Date of Assessment: 20 July 2026 to 4 August 2026. Trinity Medical Centre is operated by Conexus Healthcare CIC. The provider delivers extended hours services under the operating name “GP Care Wakefield” to patients registered with GP practices in the Wakefield area. The extended hours service is commissioned by all 7 Wakefield Primary Care Networks and covers a population of around 401,000 people. The provider also delivers a number of separately contracted projects and services which includes urgent care, respiratory care projects and health checks and support for specific groups. Services are delivered from the main site Trinity Medical Centre, Thornhill Street, Wakefield, West Yorkshire, WF1 1PG and at 6 other hosted sites:
- Elizabeth Court Surgery, Elizabeth Court, Elizabeth Drive, Airedale, Castleford, West Yorkshire, WF10 3TG
- Northgate Surgery, Northgate, Pontefract, West Yorkshire, WF8 1NF
- Ossett Surgery, Ossett Health Village, Kingsway, Ossett, West Yorkshire, WF5 8DF
- Church View Health Centre, Langthwaite Road, South Kirkby, West Yorkshire, WF9 3AP
- King's Medical Centre, King Edward Street, Normanton, West Yorkshire, WF6 2AZ
- Station Lane Medical Centre, Pontefract, West Yorkshire, WF7 6JL
In addition, the service also operates pop-up sites across the locality to support the primary care system and as part of project work. As part of our assessment, we visited the main site at Trinity Medical Centre, and the service delivered from Ossett Surgery.
Operating days and times vary across the locations operated by the provider, but include late weekday, weekend and bank holiday appointments. Appointments include face to face consultations and remote consultations. Outside of the operating times for the service patients can access support from NHS111 Local Care Direct Limited.
Services are provided by a mix of substantive and sessional clinical and non-clinical staff.
This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.
Conexus Healthcare CIC also delivers a number of separate services including a clinical assessment service and several other projects, such as lung health checks, a specific respiratory project for ex-mining communities and workplace health checks. These are subject to a further stand-alone assessment report. This assessment report focuses on the extended hours service, a main respiratory project, and a developing women’s health service.
The service had a strong learning culture and people and staff could raise concerns. Managers investigated incidents thoroughly. Safety and quality of services were assessed via a programme of audits. People were protected and kept safe. Staff understood and managed risks. The facilities and equipment met the needs of people, were clean and well-maintained and any risks mitigated. There were enough staff with the right skills, qualifications and experience. Managers made sure staff received training and regular supervision, oversight and support to maintain high-quality care. Staff managed medicines effectively and safely. The service communicated well with partners and shared information appropriately.
People were involved in assessments of their needs. Staff reviewed assessments taking account of people’s communication, personal and health needs. Care was based on latest evidence and good practice. Staff worked with all agencies involved in people’s care for the best outcomes and smooth transitions when moving services. Staff made sure people understood their care and treatment to enable them to give informed consent. Staff involved those important to people and took decisions in people’s best interests where they did not have capacity.
People were treated with kindness and compassion. Staff protected their privacy and dignity. They treated them as individuals and supported their preferences. People had choice in their care and treatment. The service supported staff wellbeing.
People were involved in decisions about their care. The service provided information people could understand. People knew how to give feedback and were confident the service took it seriously and acted on it. The extended hours service was easy to access and was offered at locations across Wakefield. People received fair and equal care and treatment. The service worked to reduce health and care inequalities, and delivered a number of additional services and projects to tackle these including respiratory care projects and women’s health clinics. People were involved in planning their care and understood treatment options.
Leadership and governance was exceptional, as was partnership working and learning. Leaders and staff had a shared vision and culture based on listening, learning and trust. Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Staff felt supported to give feedback and were treated equally, free from bullying or harassment. Staff understood their roles and responsibilities. Managers worked with the local community to deliver the best possible care and were receptive to new ideas. There was a culture of continuous improvement with staff given time and resources to try new ideas.
People's experience of this service
People were positive about the quality of their care and treatment. Recent survey results from the 2026 NHS Friends and Family Test showed people were satisfied with services with an overall patient satisfaction rate of 90.9%. Individual project satisfaction was also monitored, and we saw for example that the respiratory project delivered by the service had patient satisfaction score of 94%. We spoke with 1 patient during our onsite visits who told us that they valued the service and had good access.