Coppice Lodge

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people received effective care by assessing and reviewing their health, care, wellbeing and communication needs with them. Trained staff carried out assessments and focused on people’s strengths and abilities to promote independence. Staff completed regular reviews and held meetings with people to check whether their support continued to meet their needs and achieve positive outcomes. Changes in support needs were clearly communicated to staff.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They tailored care and support in collaboration with them and their families and provided support in line with current legislation, evidence-based practice, and recognised guidance such as “Right Care, Right Support, Right Culture”. Staff actively involved people in menu planning to reflect their dietary preferences and needs, monitored weight and Body Mass Index (BMI) to identify risks, and took appropriate action to maintain health and nutrition. They encouraged independence by supporting people to prepare meals where possible and promoted choice and control by enabling people to decide where and when they ate, including opportunities to access meals within the community.

The provider worked well across teams and services to support people and enable continuity of care. Staff shared assessments when people moved between services, so people only needed to tell their story once. They developed health action plans that included key information about people’s communication needs, medication and what was important to them. Staff told us they worked in partnership with the local GP practice and collaborated closely to ensure people received care and support that met their individual needs.

The provider supported people to manage their health and wellbeing in ways that maximised their independence, choice and control. Staff encouraged people to live healthier lives and, where possible, take steps to reduce their future need for care and support. We saw staff promote independence and support people to have control over how they chose to spend their time. For example, 1 person chose to go out into the community on a daily basis. Staff demonstrated a good understanding of people’s needs, which enabled them to provide effective, person centred support. They also supported people to access routine health screening and vaccinations, which helped to maintain their health and identify potential concerns at an early stage. The registered manager explained how they involved people in a local health centre programme focused on healthy eating and mental health, further promoting wellbeing and preventative care.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured outcomes were positive, consistent, and aligned with both clinical expectations and people’s own goals. Staff routinely reviewed wellbeing through regular safety checks, recorded observations and interactions, dynamic risk assessments, and analysis of incidents and activities, enabling them to identify and respond promptly to any changes. Care records clearly reflected people’s preferences, strengths and desired outcomes and provided detailed, practical guidance for staff, including specific strategies to support individuals during periods of anxiety. This meant staff delivered consistent, personalised support that reduced risks, promoted emotional wellbeing, and improved overall outcomes for people.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. Staff supported and respected consent to care and treatment by involving the person in everyday decision making and providing information in ways they could understand, such as choices, using reassurance, and communication adapted to the person’s understanding. Staff also used easy read materials, such as pictures and simple written information, to explain options and check the person’s understanding before decisions were made. Where people lacked capacity to make more complex decisions, staff followed the Mental Capacity Act principles by completing assessments and making best interest decisions in collaboration with the person, family members, social workers and relevant professionals. They encouraged people to participate in discussions about their care as much as possible, ensuring their views, preferences, likes and dislikes shaped decisions, while appropriately managing risks and promoting independence.