20, 22 November 2013
During a routine inspection
Two people told us their needs were met and staff treated them well. One person told us, 'I am happy. They (staff) help me to do things by myself.'
We looked at four people's care records which provided information for staff on how to meet people's individual health and care needs. We saw that people's choices and preferences were reflected in the care records and written in a way that promoted their independence.
The care records showed that people's needs were assessed and care and treatment was planned in line with their individual care plan.
We looked at the provider's policies and procedures, including safeguarding vulnerable adults from abuse, the Mental Capacity Act 2005 and Deprivation of Liberty Safeguards. We saw that the safeguarding policy included information of the local procedures for reporting abuse. This included reporting to the local authority safeguarding team, who were responsible for investigating concerns of abuse.
We looked at staff records and spoke with five members of staff who told us they were being appropriately supervised and supported. Staff we spoke with were knowledgeable about the people they supported and how to meet their needs.
We saw that the provider had systems and procedures in place to regularly monitor and assess the quality of the service provided.