- Homecare service
Visiting Angels Care Also known as Visiting Angels
Assessment report published 28 May 2026
Contents
Ratings
Our view of the service
Date of Assessment: 29 April to 08 May 2026.
Visiting Angels Care, also known as ‘Visiting Angels’ is a domiciliary care agency providing personal care to people living in their own homes. CQC only inspects where people are receiving the regulated activity personal care. This is help with tasks related to personal hygiene and eating. At the time of this inspection 61 people were receiving support with personal care. The reason for the inspection was due to the age of the previous rating, and we looked at all quality statements within, safe, effective, caring, responsive and well-led. At our last assessment we rated the service good. At this assessment, the rating has remained good.
The provider supported a small number of people with a learning disability or autistic people. We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. We found the service was working in line with the guidance.
At this assessment, people spoke highly of staff, who were seen as kind, respectful and well-trained, with good knowledge of safeguarding and meeting people’s individualised needs. Positive outcomes for people were evident, and staff demonstrated skills in supporting people’s complex care needs. The service was responsive to people’s needs, worked well with people to encourage independence, and was effective in supporting people to access different health-care services as needed.
However, improvements were required to ensure consistency and effectiveness in care planning, risk management and medicines management. Some records varied in quality, with some lacking key information, including end-of-life preferences and guidance for ‘as required’ medicines.
Feedback about leadership and governance was mixed. While some people felt the service was well managed, others highlighted concerns around communication and continuity of care. Staff also raised concerns about rota management and aspects of the workplace culture. Governance systems had not always identified or addressed gaps in care documentation, which meant there was a risk staff did not always have access to accurate and up-to-date information. The service was receptive to feedback and had begun taking steps to address identified areas for improvement.
People's experience of this service
People and their relatives were mainly positive about their experience of the service. Everyone spoken to said they felt safe and well supported, with one person telling us, “I feel very safe. I am being looked after well. The carers are friendly and they know how to look after me.” A relative told us, “[Loved-one] is safe when the carers are with them, the carers are very kind and supportive.” Feedback highlighted staff were kind, respectful and went above and beyond, with comments such as, “They [staff] are brilliant, they can’t do enough for my [relatives].” And, “The carers are lovely, I am getting on really well with them.” People felt their needs were met and that care was effective, with one person stating, “Definitely, I can’t fault the care I get.” The service was described as responsive, with visits generally occurring at agreed times and care adjusted when required. However, some people raised concerns about communication and continuity of carers. For example, one relative said, “They [service] need to improve communication,” and another noted, “There isn’t much staff continuity for [relative] at the moment which was initially arranged."