Archived: Initial Care Services South East Limited

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. The rating for the Caring key question was previously Requires Improvement. At this assessment the rating has remained Requires improvement. However, the quality statements we assessed: Independence choice and control were scored at Inadequate.

The service was in breach of legal regulation in relation to ensuring people received person centred care.

This service scored 62 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

The provider did not promote people’s independence, so people did not know their rights and have choice and control over their own care, treatment and wellbeing.

At our last inspection we found that people were not fully supported to have full choice and control of their lives. At this inspection we found similar concerns. The registered manager told us that people had fluctuating capacity to make decisions, and relatives made people’s decisions. People were not empowered to have full choice and control of their lives.

People’s care plans were not centred around their abilities, focusing on what people could achieve for themselves, and any goals or aspirations. Although staff told us they encouraged people to make choices for themselves the processes implemented by the provider did not support this.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.