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Archived: Swiss Cottage Care Home

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All reports

Inspection report

Date of Inspection: 14, 22 November 2013
Date of Publication: 4 January 2014
Inspection Report published 04 January 2014 PDF


Inspection carried out on 14, 22 November 2013

During an inspection in response to concerns

Prior to our inspection on 14 and 22 November 2013 we had received concerns about care practices and staffing levels on the dementia unit at Swiss Cottage Care Home. During this inspection we concentrated the majority of our time within the dementia care unit called Cedar.

During our inspection we spoke with two relatives of people using the service and seven people who use the service, about their care. We found procedures for obtaining consent from people using the service were not always followed in practice, monitored and reviewed.

Care plans were complex and difficult to follow. Information contained within the plans of care lacked essential information about people�s individual needs and preferences in relation to their care needs. In addition changes to people�s care and treatment had not always been updated.

From the information we received from the service and from our observations on Cedar unit we noted there were gaps in staff training and development. In addition, systems in place were not robust enough to ensure that a quality service was provided to the people living at this home.

Personal documentation was not stored securely and was not always completed and up to date as people needs had changed. This meant that records about people's care, treatment and support did not maintain the dignity and confidentiality of the people using the service.