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Inspection report

Date of Inspection: 21 February 2013
Date of Publication: 13 March 2013
Inspection Report published 13 March 2013 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 21 February 2013, talked with carers and / or family members and received feedback from people using comment cards.

Our judgement

People experienced care, treatment and support that met their needs and protected their rights.

Reasons for our judgement

People’s needs were assessed and care and treatment was planned and delivered in line with their individual care plan.

Part of the consent form was a medical history questionnaire, which had to be filled out by patients or their relatives, this was the basis the surgeon carried out the assessment on the patient. Information obtained during the medical assessment would then be discussed with the patient or the relative and the type of procedure was agreed with the patient or their relative. The surgeon will at this point discuss any further complications based on the assessment carried out.

Any actions taken during surgery and local anaesthetic used is then recorded on the 'circumcision procedure sheet'. Following the surgery patients and relatives were provided with an after-care information sheet and were encouraged to view an after-care video, this was also accessible on the surgery’s website. Patients and relatives were encouraged to attend a follow up appointment were the area of surgery was assessed by the surgeon. We viewed detailed evidence of the above and relatives spoken with told us that they had visited the surgery for three different procedures and on every occasion the surgeon followed this procedure. A relative told us, "we would not return and recommend the surgery if we would not be fully satisfied with the service."

A comment made on the company’s website which summarised the service provided. "My son recently underwent circumcision. The procedure was thoroughly explained and well carried out. I am very happy with the result and would definitely recommend Dr Al-Ali. I want to take this opportunity to thank all the employees of the clinic for their professionalism and help."