- Homecare service
Routes Healthcare Preston
Assessment report published 19 May 2025
Contents
Ratings
Our view of the service
Date of Assessment: 24 March to 15 April 2025. Routes Healthcare Preston is a care at home service providing support to adults living in their own homes. At the time of our inspection there were 76 people receiving personal care. This assessment was carried out due to the age of rating. The provider had good systems in place to analyse incidents and mitigate future risks. People received their medicines as prescribed. Staff were well trained and supported to carry out their role effectively. Risks associated with people’s care had been identified and managed to keep people safe. People were involved in devising their care plans and staff included them in reviews of their care and support. Staff knew people well and supported people in line with their needs and preferences. The provider was passionate about ensuring people received a high standard of care. They had a quality assurance framework and were committed to continuously reviewing and improving the quality of the service.
People's experience of this service
People and relatives were complimentary about the service and felt safe in their care. One person said, “I trust the carers judgement if they think I need something they will talk to me and I am certain if I was unwell, they would act on it.” Another person said, “They [staff] help me with personal care getting dressed and do some housework, they make sure I have everything before they leave, that I have sufficient drinks and that I am able to get something to eat.” One relative said, “As a family we trust the carers to do their job and without their help it would be difficult for my loved one to remain at home. We are shortly increasing to 4 times a day as the carers recognised, we needed more support. The care plan has been reviewed, and we welcome their support.” People and relatives told us the staff supported them to take they medicines in a safe way. People felt listened to and found staff and leaders approachable. One relative said, “If I had any concerns I would ring the office, I feel involved in the care plan.” People and relatives knew the management team and felt the service was well run. One relative said, “I am happy with the care my loved one receives and have no concerns.” Another relative said, “They are a great company, and I would recommend them.” Another relative said, “If I ring the office, they are easy to contact and approachable. Routes Healthcare provide good quality care.”