- Care home
Pear Tree Court
This care home is run by two companies: Care UK Community Partnerships Ltd and Care UK Care Services Limited. These two companies have a dual registration and are jointly responsible for the services at the home.
Assessment report published 30 September 2026
Contents
Ratings
Our view of the service
We carried out this inspection from 28 July 2026 to 16 August 2026. The service is a dual-registered location. This means 2 registered providers are responsible for the service delivery at this home. The registered providers, are both equally responsible for the delivery of all services at this home. The service is a care home with nursing, providing support to younger and older adults, some of whom live with dementia, physical disabilities and mental health needs. At the time of the inspection there were 71 people living in the home.
The provider promoted a positive culture and supported people to live safe, meaningful and fulfilling lives. Risks were managed safely, people were protected from abuse, and medicines were managed appropriately. Staff worked well with healthcare professionals to provide coordinated care and support.
People's needs were assessed and reviewed regularly, and care was personalised and delivered in line with good practice guidance. Staff knew people well and supported them to maintain independence, pursue interests and stay connected with family, friends and their local community.
People were treated with kindness, dignity and respect. Staff promoted choice and control and delivered person-centred care that reflected people's preferences and wishes.
Leaders were visible and approachable and promoted a culture of openness and continuous improvement. Staff felt supported, and feedback was encouraged and acted on. Governance systems were generally effective, and leaders took prompt action to strengthen oversight where improvements were identified.
The provider worked effectively with partner organisations and maintained strong community links. End-of-life care was a particular strength of the service, ensuring people received compassionate care that reflected their wishes and preferences.
People's experience of this service
People and their relatives were consistently positive about their experiences of the service and described staff as kind, caring and attentive. People told us they felt safe, respected and well supported by staff who knew them well and understood their individual needs, preferences and life histories.
Relatives had confidence in the care provided and felt able to raise concerns if needed. One relative told us, "I have no concerns in regard to my relative's safety and if I did, I would be happy to let staff or management know." Another relative said, "Staff are amazing in their support of my loved one."
People and relatives described a welcoming and supportive environment where individual needs were met and well-being promoted. One relative told us, "My relative has really come out of their shell since being here." Another said, "When we first came it felt very comfortable. It felt like coming home."
Relatives spoke positively about the impact the service had on people's lives. One family member told us, "Their mood has lifted," while another said, "Their brother felt that he has got a little bit of his sibling back, just like I have got my parent back."
People valued the opportunities available to pursue interests, maintain relationships and remain involved in the wider community. Relatives particularly praised the welcoming atmosphere and community spirit within the home. One relative told us, "They are very welcoming to everyone," while another said, "The coffee lounge is a great asset, and they also invite the community to socialise."
Feedback from people and their relatives was overwhelmingly positive. They described a service where people were treated with dignity and respect, involved in decisions about their care and supported to live meaningful and fulfilling lives.