- Homecare service
Inmind community Support Services Limited
Report from 14 February 2024 assessment
Contents
Ratings
Our view of the service
Inmind Community Support Services Limited provides personal care to people living in their own homes, some people are supported in supported living environments. Support can be provided to a variety of people including older and younger people and people who have a learning disability and or who are autistic. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. Improvements had been made since the last inspection, risks to people were managed in a safe way and improvements had been made to ensure the service was effectively monitored. The assessment was started on 14 February 2024. One inspector undertook a site visit on 21 February 2024.
People's experience of this service
People and those important to them, were generally happy with the care they received. Our observations found people appeared comfortable with staff. Staff engaged with people, and this placed people at ease, laughing and joking with each other. People pointed out their favourite staff members and raised no concerns with us about the care they received. Relatives were generally happy with the care their relation received. One relative told us, “I believe my relation is safe and it seems the care is pretty good.” Where areas of improvements were identified the service acknowledged this and had plans in place to address this.