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Inspection report

Date of Inspection: 13 December 2013
Date of Publication: 15 January 2014
Inspection Report published 15 January 2014 PDF

Overview

Inspection carried out on 13 December 2013

During a routine inspection

We observed the interaction between staff and people using the service and saw that it was warm and friendly. People were treated with respect and in a dignified way. One person told us, "After home this is the next best place to be". Another person said that, "The food is very good and there is always choice".

Care plans were task orientated and did not adequately consider the social and emotional needs of people in an individualised way. The completion of important documents such as agreements to care planning and capacity for people to make decisions for themselves had not always been completed.

The service was clean and tidy, with effective infection control procedures in place although staff were not always following them.

There was a thorough recruitment process in place although previous employment histories needed to be fully explored to ensure only appropriate people were employed by the service.

The service had a quality monitoring and audit process in place, with provider visits occurring each month.