Oakworth Manor Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

Staff treated people with dignity and respect. Staff knew people well, their families and the support people required. Staff had a positive approach to making sure people received high quality care and support with a focus on compassion. One person told us, “Oh the staff are lovely. Very nice.” While a relative told us, “I can’t recommend it here enough.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

Staff knew people well. Staff were passionate to make sure people received high quality care. Staff knew people’s wishes, care needs and families well to make sure people received a positive experience of care. One member of staff told us, “We know people really well here. We know what people want and we know their families.”

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. Staff gave people choices and options to make sure people felt able to maintain control over their lives.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

People’s immediate needs were responded to. Staff made sure they responded promptly and appropriately to people’s changing care needs. For example, one person’s health declined overnight, and staff appropriately contacted 111 who organised paramedics to attend. One person told us, “We never have to wait long. There are plenty of staff around.”

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care. Staff told us they felt the provider promoted their wellbeing and the service was a positive place to be. The provider told us they accommodate different working patters for staff and the provider recently purchased staff a new fridge.