Whitwood House

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People were actively involved in decision making and were able to enjoy things that mattered the most to them to enhance their overall well-being. A wide range of activities were continually facilitated in line with people’s preferences. For example, during the assessment 2 people had gone on holiday together with staff. They had been involved in the planning and chose what activities they wanted to do on holiday. In addition, 1 person was being supported to go to a concert, and another person was enjoying regular visits to the park. People were also supported to participate in voluntary work in the community if they wished to. One staff member told us, “The biggest thing is making sure [people] get to do what they want.”

People were supported to maintain their independence and do things that they were able to do for themselves. People’s individuality was respected and the provider ensured people had choices and control over their own experiences at the service. One initiative in place was inclusive recruitment. This involved 1 person participating in interviews for a staff member who would be part of their core support team. The manager told us the person really welcomed the new staff member when they started work as they had been involved in the process and decision making.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.