Salutem Supported Living North

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question Good. At this assessment the rating has remained Good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity.

The provider had clear values relating to people’s dignity and respect. Care records demonstrated these values. Staff had received training about this, and we observed staff interacting kindly and respectfully with people.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

People were respected as individuals. Care and support plans were person-centred and demonstrated respect for people’s preferences and experiences.

People had been encouraged to personalise their own rooms.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

The provider supported people to make decisions and promoted their independence and control. Care records identified people’s strengths. People had been supported to interact with their peers and to sustain their friendships.

There was a newsletter which celebrated people’s contributions and social identities.

People had been supported to access activities they enjoyed. Feedback from some relatives identified people had experienced fewer opportunities and were often watching television or streaming channels. Care records we reviewed confirmed this, however, when we visited, we found several people were out and about.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs and acted to minimise any discomfort, concern or distress.

The provider had systems in place to support people and respond to them in a timely manner. All people had some 1 to 1 staffing. One person had assistive technologies in place which they used when they wished.

We saw staff were responsive and attentive.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

The provider had policies which promoted the wellbeing of staff. Staff had access to support from the provider via the Employee assist programme and could access private GP services.

All staff we spoke with said they felt valued and respected at work. All staff said they felt supported and able to approach leaders with their concerns at any time.