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Central Lancashire Age Concern - Nail Cutting Service Good

All reports

Inspection report

Date of Inspection: 30 May 2013
Date of Publication: 29 June 2013
Inspection Report published 29 June 2013 PDF

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 30 May 2013, checked how people were cared for at each stage of their treatment and care and sent a questionnaire to people who use the service. We talked with staff and reviewed information sent to us by other regulators or the Department of Health.

Our judgement

People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

Reasons for our judgement

We looked at comments made in the agency quality monitoring. There were no negative comments made regarding staff conduct. People had commented, ‘very caring and always cheerful’, her cheery personality brightens up my day’, ‘reliable and professional’ and ‘completely satisfied’.

The manager said she was the lead person for safeguarding within the service. We discussed the arrangements for raising issues of concern with her. We were told any issue of concern raised would be taken seriously. They had never received a complaint and a survey carried out this year showed satisfaction with the service.

We discussed how the service was prepared to handle any protection issues. The manager told us all staff had been trained in adult protection. They had written guidance to direct them in handling issues in the proper way. There were policies and procedures relating to safeguarding and protection of vulnerable adults available for staff reference. There was also a whistle blowing policy (reporting bad practice) to support staff in reporting concerns about the operation of the service should this be needed.

We spoke to one member of staff recently recruited. They said they were familiar with the agency’s policies and procedures about working with vulnerable people and these were available for reference. They told us they had training in this topic. They felt supported in their work and could approach the manager if they had any concerns or worries. They had instructions on lone working and were supplied with a mobile phone and personal alarm.

There was evidence staff had been instructed to always respect people, their home and belongings. Staff were not allowed to accept gifts, or gain in any way financially from people using the service. They were not allowed to use people’s property for personal use, borrow or lend money or sell or dispose of goods belonging to people. There were clear guidelines and strict protocols in place for the handling of service users’ monies.

We looked at people’s risk assessments relating to personal safety and environmental issues. The manager told us arrangements were made to make sure staff could enter and leave peoples home without placing them at risk. This would be beneficial particularly if people they were providing support to, had hearing or sight impairment or were living with dementia.

Recruitment practices were seen to be thorough. Foot care officers were only allowed to work with vulnerable people after the required character checks had been completed and the essential training required for safe nail cutting.