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Archived: Synexus Thames Valley Clinical Research Centre

All reports

Inspection report

Date of Inspection: 12, 13 June 2013
Date of Publication: 25 July 2013
Inspection Report published 25 July 2013 PDF

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 12 June 2013 and 13 June 2013, observed how people were being cared for and talked with people who use the service. We talked with staff and reviewed information given to us by the provider.

We looked at all the information we hold aboutSynexus Thames Valley Clinical Research Centre.

Our judgement

The provider had an effective system to regularly assess and monitor the quality of service that people receive.

The provider had an effective system in place to identify, assess and manage risks to the health, safety and welfare of people who use the service and others.

Reasons for our judgement

There were systems for monitoring the quality and safety of services provided to people. These included collecting feedback from people who use the service, ensuring people could make a complaint if they needed to do so, and the monitoring of incidents.

Although formal feedback questionnaires were not issued to people having a DEXA scan asking them about their experience of the service, informal feedback was invited.

Where improvements to services were required, these were made. One example was the need to change the information in the appointment letter sent to people attending for a DEXA scan. More information on what type of clothing to wear when having the scan was included in this letter following feedback from people.

Staff were able to tell us how they would respond to a complaint and to whom they would report it. One person who uses the service told us they had made a complaint about an external facility that was used by the centre, and the provider was currently acting on this feedback and keeping them informed.

Information provided by the service showed there was a system for reporting, recording, and monitoring adverse incidents. Staff explained what they would do if there was an incident or if someone was hurt. They told us who they would report an incident to and where they would record the event. They also told us who they could contact for further advice and assistance if they needed it. Risk assessments in relation to the DEXA scanning procedures were in place. There was information and records of the maintenance checks conducted on the DEXA scan equipment used by the centre.