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Archived: Synexus Thames Valley Clinical Research Centre

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Inspection report

Date of Inspection: 12, 13 June 2013
Date of Publication: 25 July 2013
Inspection Report published 25 July 2013 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 12 June 2013 and 13 June 2013, observed how people were being cared for and talked with people who use the service. We talked with staff and reviewed information given to us by the provider.

We looked at all the information we hold aboutSynexus Thames Valley Clinical Research Centre.

Our judgement

People's privacy, dignity and independence were respected. People's views and experiences were taken into account in the way the service was provided and delivered in relation to their care.

Reasons for our judgement

People who used the service understood the reasons for having the DEXA scan and details of the procedure. We spoke with six people who had attended the centre for a DEXA scan. One of them told us "Staff always say what they are going to do and ask if I am okay with this. They check I have understood before going ahead.” Another person said “The doctor took their time when explaining everything to me.”

People who use the service were given appropriate information and were involved in making decisions about their care and treatment. Information provided included details about the centre and the DEXA scan service. One person told us "They send you the information which helps you decide whether to go ahead with making an appointment for the bone scan.” In the appointment letter information included a telephone number for further enquiries, an appointment time, appropriate clothing to wear for the DEXA scan procedure and a map with directions to the centre.

On the screening day, more information about the DEXA scan procedure, including the risks was provided in the ‘Dexa Scan Patient Information and Consent Form’. In the reception area of the centre there were copies of information leaflets on the conditions which the screening service was provided for, such as osteoporosis. These were easy to read and people said they found them helpful. Staff we spoke with told us people were informed about where and when the DEXA scan results would be made available to them. This was confirmed by people we spoke with.

Peoples' dignity, values and human rights were respected. We saw evidence that staff had undertaken training on privacy and keeping the information held by the service confidential. During the inspection we saw staff communicating and listening to people in a respectful and meaningful way. We observed that pre scan consultations and provision of results were carried out in individual rooms. There was a sign on each closed door indicating if rooms were occupied or vacant. This helped keep such consultations private and confidential. One person said “Staff are fantastic for respecting my privacy and dignity during the scan, for example they ensure the door to the scan room is kept closed.” Another person said “Staff talk to me respectfully during the scan.”