Carers Direct Homecare Ltd

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question Goof. At this assessment the rating has remained Good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. People's needs were assessed appropriately. People’s care plans were reviewed and updated regularly to ensure they reflected people’s current needs. One person told us, “I have a care plan and I’m able to review it.”

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. Staff were knowledgeable about people’s individual needs and had up-to-date knowledge about individual risks to people. People with specific health care needs had care plans that reflected national legislation, evidence-based good practice and required standards.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. Staff said management were approachable. One staff member said, “Teamwork is good. I can call anytime, even out of hours, I always feel supported.” Records evidenced professionals were positive about how staff worked with them to meet people's needs. One external professional told us, “I have found them [Carers Direct Homecare Ltd] very approachable, honest, and transparent. I have also noticed that their care logs have been effective which allows me to make evidenced based proposed recommendation when commissioning care. I have also found them flexible in provision of care and making arrangement for persons ensuring and maintaining their health, well-being, and safety.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support. Staff told us how they supported people to meet their nutritional and health needs. People told us staff provided them with food and drinks. One relative said, “The carers prepare food for our relative and they are very good at encouraging our relative to eat.”

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.  People had care reviews, which included gaining their feedback about their support and any improvements which could be made for them. People told us they felt listened to. One relative told us, “I think that this company is very responsive, they make sure they are in contact with the GP for my relative’s regular blood tests, really are keeping an eye on my relative.”

Where people lacked capacity to make decisions about their care, capacity assessments were in place. However, some improvements were required to ensure people had records in place to evidence they had their capacity assessed for all decisions in relation to their care and support. This was brought to the attention of the registered manager on the day of our inspection and immediate action was taken to address this. Staff were trained in relation to the Mental Capacity Act (MCA) and understood their roles and responsibilities to gain consent from people. People told us staff gained their consent and respected their wishes.