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Inspection report

Date of Inspection: 23 April 2013
Date of Publication: 18 May 2013
Inspection Report published 18 May 2013 PDF | 77.47 KB

Overview

Inspection carried out on 23 April 2013

During a routine inspection

People who received a service from Brockton Care Limited were very satisfied with the support that they received. They currently support six people.

People told us that their assessed needs were met in ways that they preferred. They said that they were encouraged to remain independent and develop skills to enable them to do this. Assessments of people's needs were seen to be detailed and support plans were developed from information provided. We saw that risks were assessed and plans were in place to reduce and manage them.

Staff told us that they enjoyed their jobs and were aware of their individual roles and responsibilities. They told us that the manager was approachable and supportive. Staff said that they worked well as a team. They also said that they had good training opportunities. We saw certificates to reflect training undertaken.

Staff recruitment files seen contained information to demonstrate a thorough process for checking staff suitability. Staff told us that they received a good induction that prepared them for their role.

Given the size of the agency, people who received a service had regular and ongoing contact with the manager. The manager regularly supported people and visited them to assess and monitor the quality of the service provided. Systems were in place to formally monitor processes as the service expands and develops.