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Archived: Woodland Court Residential Home

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Inspection report

Date of Inspection: 22 May 2013
Date of Publication: 9 August 2013
Inspection Report published 09 August 2013 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 22 May 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service and talked with staff.

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

Staff received appropriate professional development. We spoke with the manager about the provision of training at Woodland Court Residential Home. She told us that all new staff completed an induction programme. This included a period of being supernumerary and training in the essentials such as fire safety and moving and handling. She also told us that new staff spent a period of time shadowing experienced care workers. This length of time was not set and was dependent on the needs of the individual member of staff.

We spoke with two members of staff who had been recently employed at the home. They both confirmed that this induction process took place and that both spent a period of time shadowing other member of staff. We saw that there was no nationally recognised induction programme followed by members of staff. However, when we discussed this with the manager she told us that all new members of staff are enrolled on nationally recognised Diplomas in health and social care courses. This was confirmed in discussions with members of staff and looking at staff training records.

We spoke with staff about the training they had completed at the home. They told us that they had completed courses which included dementia, end of life care, management of medicines, infection control and moving and handling. They explained that some of these courses were provided by an in house trainer while others were with a distance learning company.

We looked at the staff training records and staff training plans. These detailed the training staff had completed and any training staff members needed.

We saw plans for supervision sessions with staff. Members of staff told us that they received supervision session from the manager. During these sessions they could discuss any issues relating to work, their career profession and any personal issues. All members of staff that we spoke with said that the manager provided them with the support they needed to fulfil their job role.

When we spoke with people who lived at the home they all indicated that they had confidence that members of staff had the skills and knowledge to provide their care and support.